Privacy Policy

Last updated: April 3, 2026

IsDownUp ("we", "our", or "us") operates the website isdownup.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

Information You Provide

• Account information: Name, email address, and password when you create an account.
• Outage reports: Service name, issue category, and optional description when you submit a report.
• Comments: Content you post on service status pages.

Information Collected Automatically

• Location data: Approximate geographic location (city/region level) from your IP address or browser geolocation API, used to map outage reports geographically.
• Device information: Browser type, operating system, and device type for analytics and compatibility.
• Usage data: Pages visited, features used, and interaction patterns to improve our service.
• IP address: Collected for rate limiting, abuse prevention, and approximate geolocation.

2. How We Use Your Information

• Display real-time outage reports and status information
• Show geographic distribution of reported issues on outage maps
• Send notifications about service outages you subscribe to
• Prevent abuse, spam, and fraudulent reports
• Improve and maintain our platform
• Communicate with you about your account or our service

3. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

• Aggregated data: Outage reports are displayed publicly in aggregate (report counts, geographic distribution) without identifying individual reporters.
• Service providers: We use third-party services for hosting, analytics, and email delivery that may process data on our behalf.
• Legal requirements: When required by law, court order, or to protect our rights and safety.

4. Data Retention

• Account data: Retained while your account is active. You can request deletion at any time.
• Outage reports: Retained for historical analysis and trend tracking. Reports older than 90 days may be aggregated and anonymized.
• IP addresses: Retained for up to 30 days for security purposes, then deleted or anonymized.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Export your data in a portable format

6. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

7. Security

We implement industry-standard security measures including encrypted data transmission (TLS), secure password hashing, and regular security audits. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at [email protected].